SHOP NOW PAY LATER WITH AFTERPAY | FREE SHIPPING AUSTRALIA WIDE FOR ORDERS OVER $100

STORE POLICIES

REFUND / EXCHANGE POLICY - ONLINE PURCHASES ONLY

Full priced merchandise purchased from LONNi online may be returned for refund or store credit within 7 days of receiving your order.  Unless an item received is faulty or incorrect, all returns and exchanges will be posted back to us at the customers expense.

LONNi reserves the right to refuse any returns where the product has been used or deemed altered from its original condition.  All returned items must be accompanied with proof of purchase and in original condition, unworn, unwashed, unused and with tags attached.  

Please contact us via email at hello@lonni.com.au to arrange your return. Store credits are valid for 12 months from date of issue. 

LONNi 

28 Ballarat St, 

Yarraville, VIC, 3013

Melbourne.

Please note we are unable to offer refunds, exchanges or returns on sale items.

Please note we are unable to offer refund, store credit or exchange on Swimwear & Jewellery for hygiene purposes, so please choose carefully. 

 

FAULTY ITEMS

At LONNi we stand behind our products and hope that you love them as much as we do.  We thoroughly check each item before it is shipped out, however sometimes faults may be undetected.  Should you find that your item is faulty please contact the store within 48 hours of receiving your order and we will organise a refund or where possible a replacement for you.  

 

SHIPPING POLICY

LONNi uses Registered Australia Post and ships three times per week.  We endeavor to ship your order within 1-2 days of receiving it online.

A flat rate of $10 postage applies to all orders under $100

Free postage applies to all orders over $100.  

Delivery times will vary depending on your location within Australia, usually between 2 – 7 business days.  Please refer to the chart below for estimated Delivery times. 

Melbourne Metro

2-3 business days

VIC Country

3-4 business days

Sydney Metro

2-3 business days

NSW Country

3-4 business days

Brisbane Metro

3-4 business days

QLD Country

4-5 business days

Adelaide Metro

2-3 business days

SA Country

4-5 business days

Tasmania

4-5 business days

Western Australia

5-7 business days

Northern Territory

5-7 business days