Refund policy

REFUND / EXCHANGE POLICY - ONLINE PURCHASES ONLY

Full priced merchandise purchased from LONNI online may be returned for refund or store credit within 7 days of receiving your order.  Unless an item received is faulty or incorrect, all returns and exchanges will be posted back to us at the customers expense.

LONNI reserves the right to refuse any returns where the product has been used or deemed altered from its original condition.  All returned items must be accompanied with proof of purchase and in original condition, unworn, unwashed, unused and with tags attached.  

Please contact us via email at hello@lonni.com.au to arrange your return. Store credits are valid for 24 months from date of issue. 

LONNi 

28 Ballarat St,
Yarraville, VIC, 3013
Melbourne

 

Please note we are unable to offer refunds, exchanges or returns on sale items.

Please note we are unable to offer refund, store credit or exchange on Swimwear, Earrings & headwear due to hygiene laws, so please choose carefully. 

 

IN-STORE POLICY

• Please choose carefully as we do not refund or exchange for change of mind.
• Refunds are only issued for faulty items, upon inspection by the brand.
• Exchange or credit note will be issued no later than 7 days of purchase.
• The item must not be worn and include original tags and packaging.
• Swimwear, earrings & headwear are non-returnable items due to hygiene regulations.
• Proof of purchase must be presented.
• All sales are final on discounted sale items.

 

FAULTY ITEMS

At LONNI we stand behind our products and hope that you love them as much as we do. We thoroughly check each item before it is shipped out, however sometimes faults may be undetected. Should you find that your item is faulty please contact the store within 48 hours of receiving your order and we will endeavour to organise a replacement once inspection from the brand has occurred.

In the instance a replacement is unable to be provided from the brand we will arrange a refund.